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Useful Contacts

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iTown@SG
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iTown@SG is an initiative by the Town Councils to connect with the residents. It is a free mobile application that allows the residents to share any maintenance feedback immediately to the respective town councils via their mobile devices.
OneService
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The OneService mobile application is part of the Governmentu2019s on-going efforts to provide a convenient channel for reporting municipal issues within Singapore. The application provides for common categories of municipal issues and more features will be offered under subsequent updates.

The following list contains various agencies contacts and a summary of their areas of purview.

The following list contains various agencies contacts and a summary of their areas of purview.

Agency Call us for Telephone no.
Sembawang Town Council

Email: feedback@sbtc.org.sg
  • Maintenance of common areas (staircases/ corridors/ void decks)
  • Lift maintenance
  • Conservancy & cleaning works in common areas
6368 3100

Essential Maintenance Services Unit (EMSU)
(24-hour service)

  • Lift failure and rescue
  • Breakdown in electrical or water supply
  • Other emergencies after office hours
1800 275 5555
Land Transport Authority (LTA)

Email: feedback@lta.gov.sg
  • Traffic lights
  • Street lights
  • Bus stops, road-side footpaths
  • Underpass, bridges & overhead bridges
1800 225 5582
National Environment Agency (NEA)

Online Feedback Form:
www.nea.gov.sg/corporate-functions/feedback
  • Crows, mosquitoes, rodents
  • Pollution
  • Cleaning of roads
6225 5632
National Parks Board (NParks)

Email. nparks_mailbox@nparks.gov.sg
  • Road-side trees, turf, landscape
  • Regional parks & park connectors
1800 471 7300

Public Utilities Board (PUB)

Email. PUB_One@pub.gov.sg

  • Water supply
  • Drainage
  • Used water (sewage)
1800 225 5782

SP Powergrid

Email. sppgfeedback@singaporepower.com.sg

  • Electricity supply interruption
  • Gas supply interruption
1800 778 8888
1800 752 1800

Agri-Food & Veterinary Authority Of Singapore (AVA)

Online Feedback Form: www.ava.gov.sg/feedback

  • Animal welfare
  • Animal nuisance
1800 476 1600

Housing Development Board


Email. bswadmin@mailbox.hdb.gov.sg

  • Nuisance within HDB unit
  • Defects within HDB unit
  • Pets within HDB unit
1800 225 5432

Housing Development Board

  • Reporting of illegal parking
1800 338 6622

Singapore Land Authority (SLA)


Email. SLA_enquiry@sla.gov.sg

  • Maintenance of state land
  • Maintenance of open fields for public use
1800 323 9829

Singapore Police Force


Email. spf_feedback_unit@spf.gov.sg

  • Vandalism & mischief
  • Suspicious characters loitering in vicinity
  • Noise pollution after 10.30pm
Emergencies: 999
Police Hotline: 1800 255 0000
Woodlands NPC: 1800 767 9999
Sembawang NPC: 1800 554 9999

Community Mediation Centre

Website. https://www.mlaw.gov.sg/content/cmc/en.html

Mediation Service for Neighbour Disputes:
  • Noise nuisance
  • Obstruction of common corridor
  • Littering
1800 2255 529