Looking For Help?

The following list contains various agencies' contacts and a summary of their areas of purview.

Agency Call us for... Telephone no.
Sembawang Town Council
Email. feedback@sbtc.org.sg
  • Maintenance of common areas
    (staircases/ corridors/ void decks)
  • Lift maintenance
  • Conservancy & cleaning works in common areas
6368 3100
Land Transport Authority (LTA)
Email. feedback@lta.gov.sg
  • Traffic lights
  • Street lights
  • Bus stops, road-side footpaths
  • Underpass, bridges & overhead bridges
1800 225 5582
National Environment Agency (NEA)
Online Feedback Form:
www.nea.gov.sg/corporate-functions/feedback
  • Crows, mosquitoes, rodents
  • Pollution
  • Cleaning of roads
6225 5632
National Parks Board (NParks)
Email. nparks_mailbox@nparks.gov.sg
  • Road-side trees, turf, landscape
  • Regional parks & park connectors
1800 471 7300
Public Utilities Board (PUB)
Email. PUB_One@pub.gov.sg
  • Water supply
  • Drainage
  • Used water (sewage)
1800 284 6600
SP Powergrid
Email. sppgfeedback@singaporepower.com.sg
  • Electricity supply interruption
  • Gas supply interruption
1800 778 8888
1800 752 1800
Agri-Food & Veterinary Authority Of Singapore (AVA)
Online Feedback Form: www.ava.gov.sg/feedback
  • Animal welfare
  • Animal nuisance
1800 476 1600
Housing Development Board
Email. bswadmin@mailbox.hdb.gov.sg
  • Nuisance within HDB unit
  • Defects within HDB unit
  • Pets within HDB unit
1800 225 5432
Singapore Land Authority (SLA)
Email. SLA_enquiry@sla.gov.sg
  • Maintenance of state land
  • Maintenance of open fields for public use
1800 323 9829
Singapore Police Force
Email. spf_feedback_unit@spf.gov.sg
  • Vandalism & mischief
  • Suspicious characters loitering in vicinity
  • Noise pollution after 10.30pm
Emergencies 999
Police Hotline 1800 255 0000
Woodlands NPC 1800 767 9999
Sembawang NPC 1800 554 9999
Community Mediation Centre
Website. https://www.mlaw.gov.sg/content/cmc/en.html
Mediation Service for Neighbour Disputes:
  • Noise nuisance
  • Obstruction of common corridor
  • Littering
1800 2255 529
Welcome to our website! For urgent estate feedback after office hours, please call the EMSU hotline at 1800 275 5555.                Welcome to our website! For urgent estate feedback after office hours, please call the EMSU hotline at 1800 275 5555.